FAQ'S

Premium Lux – Frequently Asked Questions (FAQ)

1. Do you offer refunds or exchanges?
🚫 No. All sales are final. We do not accept refunds, returns, or exchanges under any circumstances.

2. What if I ordered the wrong size or changed my mind?
Please double-check your order before confirming. We do not make changes once an order is placed, and we do not offer returns or size exchanges.

3. How can I contact you about my order?
📧 You can reach us at premiumlux735@gmail.com. Please include your full name and order number in your email for faster service.

4. When will my order ship?
Shipping times vary, but you’ll receive a tracking number as soon as your package is on its way. Please allow processing time before shipment.

5. My package is delayed, lost, or damaged. What can I do?
Once we ship your order, responsibility transfers to the shipping carrier. If there are any issues, please contact the carrier directly using your tracking number.

6. What payment methods do you accept?
We accept major credit/debit cards and online payment methods as available at checkout. All payments are secure.

7. Can I cancel my order after placing it?
❌ No. Once an order is placed, it is final and cannot be canceled or changed.

8. Do you restock sold-out items?
Restocks are limited and not guaranteed. Follow us on social media or email us to be notified of potential restocks.

9. What should I do if I receive the wrong item?
While rare, if there’s a mistake with your order, email us immediately with photos and your order number so we can review the situation.

10. How do I know my order went through?
After placing your order, you will receive a confirmation email with your order details. If you don’t see it, check your spam/junk folder or contact us at premiumlux735@gmail.com.